Booking Policy

Appointments must be made at least 48 hours in advance.

When booking for a makeup application, you have the option of putting down a non-refundable deposit of $20 or paying in full. Your deposit goes towards your payment and the remaining balance is expected at your appointment via cash, electronic methods (Zelle, Venmo, CashApp) or Stripe (by processing the card on file).

When booking for bridal services or lessons, you have the option of putting down a non-refundable deposit of $100 or paying in full.  The balance is expected at the appointment via the aforementioned payment methods.

After booking your time slot, you will receive a confirmation email with appointment instructions and important information. You will also receive two reminder emails. One will be sent 72 hours before your appointment and the other will be sent 1 day before, which will include the address. If you need to cancel or reschedule, this would be the perfect time to do so.

Cancellations & Rescheduling

 If a cancellation or reschedule is made at least 24 hours before an appointment, there will be no additional charges. Otherwise the following fees will apply:

The cancellation fee is 50% of the service total and the card on file will be charged.

No shows will be charged 100% of the service total. The card on file will be charged. Please be aware if there is a no show for an appointment, you will not be able to book again unless determined otherwise.

Rescheduling is treated as a cancellation and you will be charged the normal cancellation fee of 50%. A new appointment must be booked with me personally in which your initial deposit will be transferred to your new session. The remaining balance will be collected as normal. The only exception otherwise in which no additional fees are charged, is in the event you are trying to move your appointment time to another available slot on the same day. 

Moving an appointment time may be requested up to 24 hours before an appointment, but availability may be extremely limited so please be swift if you need to change the time of your session. If you are able to be squeezed in, payment will proceed as normal with no extra fees. If there are no times available, you have the option to keep or cancel your original appointment time (which is treated as a cancellation).

Lateness

Please try to arrive a few minutes early to account for any traffic and to find the suite. There is a 15 minute grace period if you are running late. There is no late fee if within the grace period. After 15 minutes, there is a possibility our session may be cancelled due to the potential of your appointment overlapping with the appointment of another client. 

If an appointment must be cancelled due to client lateness and we are unable to move forward with the scheduled session, the normal cancellation fee of 50% will apply.  Upon availability of another appointment time slot, it is possible we are able to squeeze you in but this is not guaranteed. If you are squeezed in, payment will proceed as normal with no extra fees. Please contact me at the number provided in your confirmation email to inform of any lateness to determine our next steps.

Guests

Due to COVID-19, please do not bring anyone with you to your appointment. Any extra guests will be asked to sit in the waiting area right outside of the suite.

Photo Release / Use of Image

We may ask for a photo after your makeup application. By booking, unless you request otherwise, you give permission to use photos taken on the Primetime Beauty website, social media accounts and other websites.